Shipping policy
Trading in Collectables - Policies and FAQs
Frequently Asked Questions (FAQs)
Q: What products do you sell?
A: We specialize in Pokémon TCG products including sealed packs, booster boxes, singles, accessories, and
more. We also offer products from other popular trading card games.
Q: Do you allow community members to sell their items through your platform?
A: Yes! We offer a consignment-style service where we help members sell their TCG products for a small fee.
Q: How do I list my items for sale through your service?
A: Contact us through our Facebook page or via email, and we'll walk you through the listing process.
Q: Where do you ship to?
A: We currently ship Australia-wide and are working on expanding to international shipping soon.
Q: How long does it take to ship my order?
A: Orders are typically dispatched within 1-3 business days. Delivery times may vary depending on your
location.
Q: Are your products authentic?
A: 100% yes! All of our products are genuine and sourced from reputable suppliers or trusted community members.
Q: Can I return or exchange items?
A: Returns are accepted for sealed products within 7 days of delivery if unopened and in original condition.
Privacy Policy
Trading in Collectables respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information.
What Information We Collect:
- Name, email address, and shipping address
- Payment details (processed securely via third-party payment processors)
- Information you provide when contacting us or placing an order.
How We Use Your Information:
Trading in Collectables - Policies and FAQs
- To fulfill and deliver your orders
- To communicate updates, promotions, or order statuses
- To improve our website and customer experience
Sharing Your Information:
We do not sell or share your personal data with third parties, except for delivery and payment processing
purposes.
Data Protection:
We take all reasonable steps to protect your data using secure systems and practices. Your data is stored
securely and only accessible by authorized personnel.
Terms and Conditions
Overview:
By using our website or purchasing from Trading in Collectables, you agree to the following terms and
conditions.
Product Listings:
We strive to ensure that all product descriptions and prices are accurate. If errors occur, we reserve the right
to correct them and cancel or update orders as needed.
Community Listings:
Products listed by community members are reviewed before being posted. We facilitate the sale and charge a small service fee, but the seller is responsible for the product's condition and authenticity.
Payment:
We accept secure payments through PayPal, Afterpay (if available), and major credit/debit cards. Full payment is required before dispatch.
Shipping
Trading in Collectables - Policies and FAQs
Orders are shipped within 1-3 business days unless otherwise stated (e.g., pre-orders). We are not responsible for delays caused by postal services.
Returns:
Returns are accepted on sealed products within 7 days of delivery. The buyer is responsible for return postage. Refunds are processed once the item is received and inspected.
Liability:
Trading in Collectables is not liable for any damages, loss, or theft during shipping, though we will assist with claims where possible.